At SHRI SAI RATNA INDUSTRY, we strive to provide a seamless shopping experience. This policy outlines our shipping and order cancellation processes to ensure transparency and clarity.
Shipping Policy
1. Order Processing
1.1. Orders are delivered within 1-3 business days after payment confirmation.
1.2. Business days exclude weekends and public holidays.
2. Shipping Time
2.1. Estimated delivery times vary depending on the destination:
- Within India: 5-7 business days.
- International Shipping: 10-15 business days.
2.2. Delivery timelines may be extended due to unforeseen circumstances such as natural disasters, strikes, or courier delays.
3. Shipping Charges
3.1. Shipping charges are calculated based on the product’s weight, dimensions, and destination at the time of checkout.
3.2. Free shipping is available on orders above a specified amount (if applicable).
4. Tracking Orders
4.1. Once the order is shipped, customers will receive a tracking number via email or SMS to monitor the shipment’s status.
5. Damaged or Lost Shipments
5.1. If a product is damaged or lost during shipping, we will replace or refund it after verifying the issue. Please report such cases within 48 hours of delivery.
Cancellation Policy
1. Order Cancellation by Customer
1.1. Customers can cancel their orders within 24 hours of placing them by contacting us via email at koollpankaj@gmail.com or phone at (+91) 9074282273.
1.2. After 24 hours, cancellation requests may not be accepted as the order might already be processed for shipping.
2. Order Cancellation by Us
2.1. We reserve the right to cancel orders in the following situations:
- If the product is out of stock.
- If there are issues with payment processing.
- If the shipping address is deemed incomplete or unreachable.
2.2. In such cases, customers will be notified, and a full refund will be initiated.
3. Refund for Canceled Orders
3.1. Refunds for canceled orders will be processed through the original payment method within 7-10 business days.
Contact Us
For questions or concerns regarding shipping or cancellations, please contact:
- Email: koollpankaj@gmail.com
- Phone: (+91) 9074282273